Shipping & Delivery

At Texas Fabrics & Foam, we work to process and ship orders promptly while taking care to package your materials appropriately. Because our products range from small upholstery supplies to oversized fabrics and foam, shipping methods, packaging, and delivery times may vary. Please review the information below before placing your order.

01. Order Processing

Most in-stock orders are processed and shipped within 1–2 business days after payment has been successfully completed. Orders are processed Monday through Friday, excluding holidays, during our normal business hours of 8:30 AM to 5:30 PM Mountain Time.

Orders placed on weekends or holidays will generally begin processing on the next business day. Orders requiring custom cutting, special preparation, additional verification, or unusually large quantities may require additional processing time.

Processing times are estimates and may vary due to inventory availability, order volume, carrier schedules, or circumstances beyond our control. If a significant delay is anticipated, we will make reasonable efforts to contact you using the information provided with your order.

02. Shipping Rates & Charges

Shipping charges are generally calculated during checkout based on the products ordered, package dimensions, weight, shipping destination, and available carrier services.

Certain products, particularly oversized foam, bulk materials, or unusually large orders, may require special packaging, dimensional-weight calculations, or freight shipping. Additional shipping arrangements or charges may apply when standard parcel shipping is not practical.

If an order cannot be shipped using the shipping charges or service selected at checkout, we may contact you to discuss available options before proceeding. Any additional customer charges will be communicated for approval.

03. Shipping Carriers & Methods

We use established shipping carriers and available delivery services to transport customer orders. Carrier selection may depend on package dimensions, destination, service availability, and shipping requirements.

Texas Fabrics & Foam reserves the right to substitute a comparable shipping carrier or service when necessary. For example, an order may be shipped using an equivalent ground or expedited service from a different carrier when operational circumstances require it.

When a substitution is made, we will make reasonable efforts to maintain a comparable delivery service level. Carrier substitutions will not result in additional shipping charges to the customer unless a revised arrangement is separately approved.

04. Delivery Times & Estimates

Estimated delivery times depend on the shipping service, destination, and carrier. Transit time begins after an order has been shipped and is separate from our order processing time.

Delivery dates displayed during checkout or provided by shipping carriers are estimates unless a specific guaranteed service has been purchased and confirmed. Delays may occur due to weather, carrier disruptions, holidays, incorrect address information, or other circumstances outside our control.

If your order is needed by a specific date, please contact our team before purchasing so we can discuss available shipping options. We cannot guarantee arrival by a particular date unless an applicable guaranteed delivery arrangement has been expressly confirmed.

05. Fabric Packaging & Shipping

Fabrics and other materials sold by the yard may be shipped folded or rolled depending on the material type, quantity ordered, dimensions, and packaging requirements.

While we take care when preparing orders, some materials may develop temporary creases or fold marks during transit. Packaging methods are selected with consideration for the material and practical shipping requirements.

Customers requiring a particular packaging method, such as rolled fabric instead of folded fabric, should contact us before placing an order. Special packaging requests are subject to availability and may result in additional shipping charges.

06. Foam & Oversized Materials

Foam sheets, cushion inserts, and other bulky materials may require specialized packaging due to their size, thickness, or dimensional weight.

Depending on the product, foam may be shipped flat, folded, or rolled when appropriate. Packaging methods vary based on material characteristics and the dimensions of the order. Not all foam products are suitable for compact packaging or standard parcel delivery.

Larger foam pieces and oversized orders may require multiple packages, alternative shipping arrangements, or freight service. Some dimensions may not be eligible for standard shipping.

07. Multiple Packages & Split Shipments

Larger orders or orders containing products with different packaging requirements may be shipped in multiple packages. Packages may arrive separately, even when shipped as part of the same order.

When applicable, separate tracking information may be provided for individual packages. If an order is divided into multiple shipments at our discretion, additional shipping charges will not be imposed without prior customer approval.

08. Shipping Addresses & P.O. Boxes

Customers are responsible for providing a complete and accurate shipping address at checkout, including any necessary apartment, suite, unit, or business information.

At this time, we do not ship to P.O. Boxes. A valid physical delivery address is required for shipped orders.

If an order is submitted with a P.O. Box address, we will contact the customer to request an alternative shipping address. If a suitable address cannot be provided, the order will be canceled and refunded.

Address errors may cause delays, returned packages, or additional carrier charges. If you discover an error after ordering, please contact us promptly. Address changes cannot be guaranteed once a shipment has been processed or transferred to the carrier.

09. Tracking & Delivery Confirmation

Tracking information is generally provided for parcel shipments when available from the shipping carrier. Once a shipment has been dispatched, customers may use the carrier's tracking system to monitor delivery progress.

Tracking updates are maintained by the shipping carrier and may not appear immediately after a label is created. Delivery scans, estimated arrival dates, and tracking events are controlled by the carrier.

10. Lost, Delayed, or Missing Packages

If your shipment appears delayed, please review the tracking information for the latest carrier updates. If a package has not arrived within a reasonable period after its expected delivery date, contact our team so we can assist with reviewing the shipment.

If tracking indicates that a package was delivered but you cannot locate it, we recommend checking the delivery location, surrounding property, and any available delivery photographs or carrier notifications before contacting us.

Missing package claims will be reviewed individually, including available tracking records, carrier investigations, and the circumstances of delivery. Any replacement, refund, or other resolution will be determined based on the findings and applicable law.

11. Damaged Shipments

We take care to package merchandise appropriately for shipment. However, damage may occasionally occur while packages are in transit.

If an order arrives damaged, please contact us promptly with your order number, a description of the issue, and photographs of the damaged merchandise and packaging when available.

Please retain the merchandise and original packaging until the issue has been reviewed. Depending on the circumstances, we may arrange a replacement, correction, return, or refund as appropriate. Additional details are available in our Returns & Refunds Policy.

12. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate requests before an order has been processed, prepared, or shipped.

Orders involving cut-to-order materials, custom foam, or other specially prepared merchandise may not be eligible for cancellation once cutting or preparation has begun. Orders that have already shipped are subject to the applicable terms of our Returns & Refunds Policy.

13. Returns & Return Shipping

Shipping charges and return eligibility are governed by our Returns & Refunds Policy. For standard customer-initiated returns, original shipping charges are generally nonrefundable and customers are responsible for return shipping costs.

Different provisions apply when merchandise is confirmed to have arrived damaged, defective, or incorrect due to our error. For complete information about eligible returns, final-sale merchandise, and refund processing, please review our Returns & Refunds Policy.

14. Additional Shipping Information

Certain products, destinations, or order quantities may require shipping arrangements not specifically described in this policy. These situations will be reviewed individually by Texas Fabrics & Foam.

We reserve the right to make reasonable adjustments to shipping methods and packaging when necessary to fulfill orders safely and efficiently. Any material changes affecting customer charges will be communicated before additional charges are applied. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.