Return and Refund Policy

Returns & Refunds

At Texas Fabrics & Foam, we want you to feel confident in your purchase. Because many of our materials are cut specifically to customer requirements, return eligibility varies by product. Please review the following guidelines before requesting a return or exchange.

01. General Return Guidelines

Eligible merchandise may be returned or exchanged within 30 days of purchase for in-store transactions. For online orders, customers must initiate a return request within 30 days of delivery. Once an online return is authorized, the merchandise must be shipped according to the return instructions provided by our team.

To qualify for a return, merchandise must:

• Be unused, clean, undamaged, and in new, resalable condition.
• Be in its original packaging, where applicable, with packaging and seals intact.
• Include a receipt, order confirmation, or other valid proof of purchase.
• Not fall within a final-sale or nonreturnable product category.

Merchandise showing signs of use, installation, alteration, contamination, or damage may be refused. All returns are subject to inspection and approval.

02. Cut-to-Order Materials

Materials cut, measured, or prepared to meet a customer's requested quantity or dimensions are considered final sale and are not eligible for standard returns, refunds, or exchanges.

This includes, but is not limited to:

• Upholstery, decorative, outdoor, and other fabrics cut by the yard.
• Automotive carpet, headliner, and other cut automotive materials.
• Shade cloth, batting, and other materials cut to length.
• Foam cut to customer-specified dimensions or shapes.
• Other materials custom-cut or prepared to customer specifications.

03. Foam Products

Custom-cut foam: Foam cut or shaped specifically to a customer's requested dimensions is final sale and cannot be returned or exchanged under our standard return policy.

Precut foam: Full sheets, half sheets, and other foam pieces sold in an existing, precut size may be eligible for return within 30 days, provided they remain unused, clean, unaltered, and in resalable condition. Proof of purchase is required.

04. Upholstery Supplies & Accessories

Eligible upholstery supplies and accessories, including tools, staples, thread, adhesives, paints, sprays, fasteners, and similar products, may be returned within 30 days if they are unused, unopened where applicable, and in their original, resalable condition. Proof of purchase is required.

05. Clearance & Final-Sale Merchandise

Merchandise specifically designated as clearance, closeout, remnant, or final sale is not eligible for standard returns, refunds, or exchanges.

Clearance merchandise includes products sold from designated clearance racks, tables, or bins, as well as remnants, scrap materials, and other closeout inventory. Merchandise offered at a promotional or discounted price is not automatically considered clearance unless identified as such.

06. Online Returns & Shipping Costs

Eligible online purchases may be returned when a return request is initiated within 30 days of delivery, subject to the product restrictions and condition requirements described in this policy. Return shipments must follow the instructions provided after authorization.

The following shipping terms apply to standard returns:

• Customers are responsible for return shipping costs.
• Original shipping charges paid at checkout are nonrefundable.
• If an order qualified for free shipping, no original outbound shipping charges will be deducted from the eligible merchandise refund.
• Returned items must be packaged securely to prevent damage during transit.
• Returns are subject to inspection and approval after receipt.

These shipping provisions apply to standard customer-initiated returns. Incorrect, damaged, or defective merchandise will be reviewed separately.

07. Damaged, Defective, or Incorrect Merchandise

If you receive an incorrect item, merchandise that arrives damaged, or a product you believe has a manufacturing defect, please contact us promptly so our team can review the issue.

Please provide your order number, a description of the issue, and photographs when available. Retain the product and its original packaging until the issue has been reviewed.

Depending on the circumstances, we may arrange a replacement, correction, return, or refund as appropriate. Customers will not be required to pay return shipping for merchandise confirmed to have been sent incorrectly or to have arrived damaged or defective due to our error.

08. How to Request an Online Return

To initiate a return, please contact Texas Fabrics & Foam within 30 days of delivery to confirm eligibility and receive return instructions. You do not need to have the merchandise delivered back to us within the initial 30-day request window.

1. Contact our team with your order number and the item you would like to return.
2. Once return eligibility is confirmed, securely package the merchandise.
3. Include your packing slip or order information inside the package.
4. Ship the merchandise to the return address below using a trackable shipping method, following the instructions provided with your return authorization.

We recommend retaining your return tracking information until your refund has been completed.

09. Refund Processing

Once returned merchandise is received, please allow 3–5 business days for inspection and refund approval.

Approved refunds will be issued to the original payment method when available. Additional time may be required for your financial institution or payment provider to post the credit. Original shipping charges are nonrefundable, as outlined above.

10. Other Returns & Exceptions

Requests involving merchandise not specifically addressed in this policy will be reviewed individually by Texas Fabrics & Foam management.

We reserve the right to decline standard returns for merchandise that does not meet the eligibility requirements described above. Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.