Returns & Refunds

At Texas Fabrics & Foam, we want you to shop with confidence. We understand that colors, textures, and materials may look or feel different in person than expected. That's why we offer a 30-day return policy on eligible merchandise, including standard fabric-by-the-yard purchases. Certain custom-made and final-sale products are excluded. Please review the guidelines below before requesting a return.

01. General Return Guidelines

Eligible merchandise may be returned within 30 days of purchase for in-store transactions. For online orders, customers must initiate a return request within 30 days of delivery. Once an online return is authorized, the merchandise must be shipped according to the return instructions provided by our team.

To qualify for a return, merchandise must:

• Be unused, clean, undamaged, and in new, resalable condition.
• Be free from stains, odors, pet hair, smoke exposure, and other contamination.
• Be in its original packaging, where applicable, with packaging and seals intact.
• Include a receipt, order confirmation, or other valid proof of purchase.
• Not fall within a final-sale or nonreturnable product category.

Merchandise showing signs of use, installation, alteration, contamination, or damage may be refused. All returns are subject to inspection and approval. Texas Fabrics & Foam does not charge a restocking fee for approved standard returns.

02. Fabrics & Cut-to-Length Materials

Standard fabric-by-the-yard purchases are eligible for return within 30 days, including upholstery, decorative, outdoor, Sunbrella, and automotive fabrics, provided the material remains unused, unaltered, and in resalable condition.

Fabric cut from a roll to fulfill an ordinary yardage order is not automatically considered final sale. However, once the customer cuts, sews, installs, washes, treats, or otherwise alters the material, it is no longer eligible for a standard return.

Returned fabric must:

• Remain in its original purchased length and condition.
• Be free of cuts, alterations, stitching, installation marks, and damage.
• Be clean, unused, and free of odors or contamination.
• Be suitable for resale as merchandise.

These general return guidelines also apply to standard cut-to-length materials, such as automotive carpet, headliner material, batting, and shade cloth, unless a product is specifically identified as custom-made, special order, or final sale before purchase.

03. Foam Products & Custom Manufacturing

Custom-cut foam: Foam cut or shaped specifically to a customer's requested dimensions, thickness, or configuration is final sale and cannot be returned under our standard return policy.

Precut foam: Full sheets, half sheets, and other foam pieces sold in an existing, standard precut size may be eligible for return within 30 days, provided they remain unused, clean, unaltered, and in resalable condition. Proof of purchase is required.

Custom-manufactured products: Custom cushions, upholstery work, fabricated components, and other products manufactured or modified to customer specifications are final sale unless otherwise agreed in writing. Issues involving incorrect, damaged, or defective merchandise are handled separately under Section 08.

04. Upholstery Supplies & Accessories

Eligible upholstery supplies and accessories, including tools, staples, thread, adhesives, paints, sprays, fasteners, and similar products, may be returned within 30 days if they are unused, unopened where applicable, and in their original, resalable condition. Proof of purchase is required. Products that have been opened, used, installed, or partially consumed may not qualify for return.

05. Clearance & Final-Sale Merchandise

Merchandise specifically designated as clearance, closeout, remnant, or final sale is not eligible for standard returns or refunds.

Clearance merchandise includes products sold from designated clearance racks, tables, or bins, as well as remnants, scrap materials, and other closeout inventory. Merchandise offered at a promotional or discounted price is not automatically considered clearance unless identified as such.

06. Exchanges

Texas Fabrics & Foam does not offer direct exchanges.

If you would prefer a different color, pattern, material, size, or product, you may return your original purchase in accordance with our return policy and place a separate new order.

All eligible returns must meet our standard return requirements. Return shipping costs are the customer's responsibility, and original shipping charges are nonrefundable. Final-sale merchandise is not eligible for standard returns. Issues involving incorrect, damaged, or defective products are addressed separately.

07. Online Returns & Shipping Costs

Eligible online purchases may be returned when a return request is initiated within 30 days of delivery, subject to the product restrictions and condition requirements described in this policy. Return shipments must follow the instructions provided after authorization.

The following shipping terms apply to standard returns:

• Customers are responsible for return shipping costs.
• Original shipping charges paid at checkout are nonrefundable.
• If an order qualified for free shipping, no original outbound shipping charges will be deducted from the eligible merchandise refund.
• Returned items must be packaged securely to prevent damage during transit.
• We recommend using a trackable shipping service.
• Returns are subject to inspection and approval after receipt.

These shipping provisions apply to standard customer-initiated returns. Incorrect, damaged, or defective merchandise will be reviewed separately.

08. Damaged, Defective, or Incorrect Merchandise

If you receive an incorrect item, merchandise that arrives damaged, or a product you believe has a manufacturing defect, please contact us promptly so our team can review the issue.

Please provide your order number, a description of the issue, and photographs when available. Retain the product and its original packaging until the issue has been reviewed.

Depending on the circumstances, we may arrange a replacement, correction, return, or refund as appropriate. Customers will not be required to pay return shipping for merchandise confirmed to have been sent incorrectly or to have arrived damaged or defective due to our error. These resolutions are separate from our standard no-exchanges policy.

09. How to Request an Online Return

To initiate a return, please contact Texas Fabrics & Foam within 30 days of delivery to confirm eligibility and receive return instructions. You do not need to have the merchandise delivered back to us within the initial 30-day request window.

1. Contact our team with your order number and the item you would like to return.
2. Once return eligibility is confirmed, securely package the merchandise.
3. Include your packing slip or order information inside the package.
4. Ship the merchandise to the return address below using a trackable shipping method, following the instructions provided with your return authorization.

We recommend retaining your return tracking information until your refund has been completed.

10. Refund Processing

Once returned merchandise is received and inspected, approved refunds are generally initiated within 1–2 business days. Additional time may be required for inspection, verification, or resolution of unusual circumstances.

Approved refunds will be issued to the original payment method when available. Your financial institution or payment provider may require additional time to post the credit to your account.

Original shipping charges are nonrefundable, except when a refund of those charges is appropriate due to an error on our part or another applicable requirement. If a prepaid return label was provided at your request, its actual cost will be deducted from your merchandise refund.

11. Other Returns & Exceptions

Requests involving merchandise not specifically addressed in this policy will be reviewed individually by Texas Fabrics & Foam management.

We reserve the right to decline standard returns for merchandise that does not meet the eligibility requirements described above. Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.